Shipping & Returns

• Same-day delivery for orders placed before 12 PM
• Next-day delivery for orders placed after 12 PM
• Free delivery for orders above KES 10,000
• Check table below for delivery charges within Nairobi

• 2-4 business days delivery timeframe
• Delivery fees calculated based on location and package size
• Tracking provided once order is dispatched by courier
• Remote areas may require additional delivery time

• All orders are carefully packaged to ensure product safety
• You'll receive a confirmation SMS when your order is out for delivery
• Our delivery partner will contact you to arrange convenient delivery time
• Please ensure someone is available to receive and inspect the items

• Unworn, unwashed items in original condition
• Original tags attached
• All original packaging included
• Items returned within 7 days of delivery

• Personal care products
• Food items
• Sale items
• Custom orders

1. Contact us within 7 days of receiving your order
2. Provide order number and reason for return
3. Receive return authorization and instructions
4. Package item(s) securely with all original tags and packaging
5. Return to our store or arrange pickup

• Refunds processed within 7 business days of receiving return
• Original shipping charges are non-refundable
• Return shipping costs are customer responsibility unless item is defective

• Items must be in original condition to qualify for return
• We reserve the right to reject returns that don't meet our criteria
• Damaged items should be reported within 24 hours of delivery
• Take photos of any damaged packages before opening

• Size exchanges available for clothing items
• Must be unworn with original tags
• Subject to stock availability
• Store credit option available if desired size is unavailable

For any questions about shipping or returns:

• Call: +254 702 630650
• Email: info@nobrihome.com
• Visit: Village Market, Nairobi
• Hours: Monday-Saturday 10AM-7PM, Sunday 11AM-6PM