Privacy Policy

Last Updated: January 2025
Welcome to Nobri. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our store, use our website, make purchases, or interact with our services.

1. Information We Collect

1.1 Information You Provide

  • Name and contact information (email, phone number)
  • Billing and delivery addresses
  • Payment information
  • Purchase history and preferences
  • Account information and passwords
  • Communication preferences
  • Customer service correspondence

1.2 Automatically Collected Information

  • Device information and identifiers
  • IP address and location data
  • Browser type and version
  • Shopping behavior and browsing patterns
  • Website interaction data
  • Log data and usage statistics

2. How We Use Your Information

We use your information to:
  • Process and fulfill your orders
  • Manage your account and provide customer service
  • Send transactional communications
  • Improve our products and services
  • Personalize your shopping experience
  • Send marketing communications (with your consent)
  • Detect and prevent fraud
  • Comply with legal obligations

3. Cookie Policy

We use cookies and similar tracking technologies to enhance your shopping experience.

Types of Cookies:

  • Essential cookies: Required for basic site functionality
  • Functional cookies: Remember your preferences
  • Analytics cookies: Help us understand site usage
  • Marketing cookies: Support our advertising efforts
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

4. Data Protection and Security

We implement appropriate security measures to protect your data:
  • SSL encryption for all transactions
  • Secure payment processing
  • Regular security assessments
  • Limited staff access to personal data
  • Strict data handling procedures
We comply with the Kenya Data Protection Act 2019 and maintain appropriate safeguards to ensure data security and privacy.

5. Third-Party Services

We work with trusted partners to operate our business:
  • Payment processors
  • Shipping and delivery partners
  • Analytics providers
  • Marketing services
  • Customer service tools
All third-party service providers are contractually obligated to protect your data and use it only for specified purposes.

6. Shipping and Delivery

Our shipping and delivery processes involve handling your data to ensure smooth delivery of your purchases:
  • Delivery address information is used solely for order fulfillment
  • Contact details are shared with our delivery partners only for delivery purposes
  • Order tracking information is handled securely
  • Delivery preferences and instructions are stored to improve future service
We carefully select our delivery partners and ensure they maintain the same high standards of data protection as we do.

7. Your Rights

You have the right to:
  • Access your personal data
  • Correct inaccurate information
  • Request data deletion
  • Object to data processing
  • Export your data
  • Withdraw marketing consent

8. Data Retention

We retain your information for as long as necessary to:
  • Process your orders and returns
  • Maintain your account
  • Comply with legal requirements
  • Resolve disputes
  • Enforce our agreements

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children. If you believe we have inadvertently collected children's data, please contact us for removal.

10. Changes to This Policy

We may update this policy periodically. Significant changes will be notified through our website or email. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related inquiries or to exercise your rights:
Email: info@nobrihome.com
Phone: +254 702 630650
Address: Village Market, Nairobi, Kenya